Last updated: October 1, 2020
Thank you for shopping at Gabriella Plants.
We take great pride in our plants that are shipped straight from our greenhouse to your house. Thanks to our years of experience, we average less than 1% of issues each week with our shipments. Even then, many of these issues have to do with the shipping carrier losing our package or failing to deliver it on time. While it's unlikely you'll ever experience an issue with your plant, we will make things right if you do.
The following terms are applicable for any products that You purchased with Us.
We don't like reading lots of legal terms, and you probably don't either... here's the short, plain-English version of this policy:
When contacting us about any issues, please include the following:
For the complete, legal version of our Return, Replacement, and Refund Policy, read on at your own risk of boredom:
The words of which the initial letter is capitalized have meanings defined under the following conditions.
The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Gabriella Growers, Inc., 4875 Gabriella Ln, Oviedo, FL 32765.
Service refers to the Website.
Website refers to Gabriella Plants, accessible from https://www.gabriellaplants.com/
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
You are entitled to cancel Your Order at any time before it ships without giving any reason for doing so. We will notify You via email when Your Order ships. After this time, you will no longer be able to cancel Your Order.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse You no later than 7 days from the date of cancellation. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Your Order is deemed final and non-returnable once shipped.
If your purchase has an issue (it was lost in shipment, arrived damaged, or had pests/disease issues), please refer to the instructions in "The Short Version" above and contact us to open a claim.
We reserve the right to refuse refunds or replacements of any merchandise. We utilize a claims process as outlined in "The Short Version" above to make decisions about refunds and replacements. We are unable to offer refunds or replacements for any claims opened greater than 10 days after delivery. Failure to provide the required information or photos necessary for us to process Your claim in a timely manner may result in Your claim being denied. All decisions regarding refunds and replacements are final and are made in our sole discretion.
If you have any questions about our Returns and Refunds Policy, please contact us:
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