Our greenhouses & shipping facility are located in Oviedo, FL... about 20 minutes from Downtown Orlando and 45 minutes away from Disney and the other theme parks. We are visits by appointment only, as we typically do not have inventory ready & tagged to serve retail everyday.
Sadly, not outside of our scheduled public sales. Our next sale will be on January 27th from 4p-7p. You can find more about our event calendar in the main menu of this website. HOWEVER, you CAN place an order online and use our local pickup scheduler to schedule a time to come and pick up your order. We will refund the shipping cost back to you once your order is picked up, just know that we do not offer additional inventory for sale for customer pick ups.
Our costs are tiered shipping based on the number of plants. It is the same price regardless of where we ship. The only thing that is an exception to this rule is if you have 6" plant on your order, that has a separate shipping fee. We still want to find a better solution, but this tiered system is what we've been using since January.
You can find out the shipping costs before placing your order at checkout. If you place multiple separate orders and request the combination via email, our team will access the order after shipping and refund any shipping overages we can save between what you paid combined and what our true cost of postage/boxes were. Those refunds are normally issues within 2 business days of the order shipping.
Our goal is to ship out all pending orders within the week following when the order was placed. This gives our team plenty of time to be sure we've picked out the best plants in our greenhouse, that they're inspected and treated to prevent bugs or disease and are packaged safely for their trip to your home. We do our best to send out updates on orders that begin to near these deadlines and we're still a very small operation with only 2-3 people packing all of our plants each week.
We're known for our reliable shipping & incredible customer service. However, despite this being a question we hadn't thought of until a year ago when we began shipping plants online, we regularly ship over 600 plants a week and have issues with less than 2% of those orders. So yes, shipping plants is safe AND legal as we do have all the required inspections & stamps for states that require particular annual inspections, which allows us to ship to all 50 states including California.
We recommend purchasing our Winter Insurance if your daytime highs are consistently below 54 degrees. You can purchase this as an item along with your order or you can do so after you've already placed an order, just shoot us a message so we can be sure that it's applied to your pending order properly.
Orders that purchase our Winter Insurance will have our staff manually checking the destination of each Winter Insurance order and ensuring that the proper heat packs, additional packing methods or other precautions are taken to ensure your plant arrives safely despite cold. If Winter Insurance is purchased, plants that sustain damage from shipping INCLUDING from cold/heat related damage, will be refunded or replaced free of charge.
Special Note: If your daytime highs are below 15-20 degrees, we may hold your order until a more favorable break in weather.
We work diligently to package and protect your plants from any damage on it's route to your home. If you have any issue with your order, please read the backside of our Unboxing Guide card as it details what is required to find a speedy resolution.
Shoot us an email to email@example.com and include your name and order number along with the required photo of each plant damaged in their entirety from the top down. Please allow us 24-48 hours to respond, although our goal is to be much quicker than that.