How we ship the happiest plants possible
Every plant is picked, inspected, wrapped and packed by our own team, then handed to the carrier the same day it's packed. Here's exactly how it works.
Built on years of customer feedback
When we started shipping plants on Etsy in 2018, we had very little experience. Our customers' feedback taught us what worked and what didn't, and we kept refining until we had a consistent, safe way to ship plants all year round. Hundreds of thousands of plants later, this is the process we trust with yours.
Our 6-step packing process
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1Picking
Our team walks the greenhouse and selects the best plants to bring forward for sale.
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2Inspection & isolation
Plants move to our front area, where they're inspected, cleaned, staged, photographed and listed for sale.
Every plant checked before listing -
3Preparing for shipment
Once you order, we gather your plants. Our shipping team inspects each one again and gets it ready to wrap.
Inspected a second time -
4Wrapping
Polyfill and rubber bands hold the soil in place. Then each plant is wrapped in hardened corrugated paper or foam to protect its leaves.
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5Packing the box
Plants go into the box, every bit of empty space is filled so nothing shifts, and the package is weighed and labeled.
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6Pickup
The carrier picks your box up from our facility the same day it's packed, so your plants spend as little time in the box as possible.
Same-day pickup
Watch how to unbox your plants, or open it on YouTube.
Unboxing and settling in
A little transition stress is normal. Here's how to help your plants adjust to their new home.
Inspect
Unwrap gently and look your plants over. You can trim any damaged leaves if you'd like.
Isolate & give it time
Keep new plants apart from your collection for a bit, and let them adjust before repotting or making other changes.
Reach out
Questions or a claim? Email orders@gabriellaplants.com and our team will help.
Normal shipping wear vs. a real problem
Totally normal
- Minor leaf damage
- Water or spray residue on leaves
- A little soil spilled in the box
- The lowest leaf or two yellowing or looking stressed
Give it time. These usually sort themselves out.
Let us know
- Damage to the newest leaves, or to most of the leaves
- Any moving pests
- Black leaves
- A plant that's mostly uprooted from its pot
Email us a photo of each affected plant and we'll help.
One of the safest ways to ship plants by mail
If a plant does arrive unhappy, a photo of each damaged plant is usually all we need to help.