All sales, once shipped, are final. If you have any issues with your order, please contact us ASAP. We only honor claims that are made in the first 10 days after receiving the plants. Most times, a photo of the entire plant top down, along with any relevant close ups are required for us to take care of your issue. Send an email with your issue along with any photos to orders@gabriellaplants.com. Most times, we replace the plant free of charge, but do not generally offer refunds.